Thank You for Your Patience During Our Upgrade

(TLP:CLEAR) Thank you for the feedback that many of you have shared following our recent system upgrade. Your input has been invaluable, and we appreciate your patience as we continue working with members on a case-by-case basis to resolve any account issues.

This upgrade is an important step toward improving security and reliability, and your efforts to support the transition are greatly appreciated. If you continue to experience any trouble accessing your account, please don’t hesitate to reach out to us at me********@*******ac.org so we can assist you directly.

To help ensure you’re receiving our emails from Salesforce (such as case updates, notifications, or confirmations), please ask your IT team to:

1. Allow list Salesforce’s IP addresses:

• 13.110.0.0/16
• 136.147.16.0/20
• 204.14.232.0/23
• 198.245.48.0/20

2. Add Salesforce domains to your safe senders list:

• @salesforce.com
• @cases.salesforce.com
• @email.salesforce.com
• @*.force.com

These steps should help ensure our messages don’t get caught in spam filters or blocked by security settings.