FTC Advisory on Overpaid Utility Bill Scams
The Federal Trade Commission (FTC) has posted an advisory on overpaid utility bill scams. While primarily intended for consumers, a utility could provide this advisory to its customers to help them identify and avoid these scams. According to the advisory, in this scam a customer receives a robocall saying they paid too much on a utility bill. To make up for this mistake, they’ll get a cash refund and a discount on future bills. All they have to do is provide some information, such as their social security number or account details, to get their money and discount.