Case Studies

Maine Public Utilities Commission

  • Utility Regulator

  • Challenges
    • Staying up-to-date on security issues
    • Provide top-notch support to regulated entities
  • Solution

    WaterISAC Basic

Organization Description

The Maine Public Utilities Commission (PUC) regulates public water systems that serve about half of the state's population. The Commission employs drinking water and infrastructure specialists who, in the event of an emergency or disaster, must be prepared to support the Governor and emergency managers, as well as affected systems.

Challenges

As a regulator, the Maine PUC needs first-hand information about threats to the safety and security of drinking water systems. Staying in the loop about the universe of security issues and solutions is critical to their ability to provide top-notch support.

Solutions

The Maine PUC stays on top of the spectrum of security issues facing the water sector through their basic membership to WaterISAC. Emails alert the Commission staff to real and potential threats. The Commission also has access to a Resource Library.

Information gleaned from the Library has proved to be a valuable tool.

From the National Infrastructure Protection Plan to the First Responders Guide to Drinking Water Contamination, information gleaned from the Library has proved to be a valuable tool.

Metro Water Services of Nashville

  • Combined Utility

  • Service Population

    600,000

     

  • Challenges
    • Manage short and long-term security
    • Conduct vulnerability assessments
    • Develop master security plan
  • Solution

    WaterISAC Pro

Organization Description

The Metro Water Services of Nashville (MWSN) provides drinking water, wastewater treatment and storm water management to about 600,000 people in metro Nashville.

Challenges

As the primary water supplier to a large metro area, MWSN is committed to effectively managing short- and long-term security issues. Team members meet regularly to do vulnerability assessments. They are also developing a master security plan to guide future policies. Until recently, there have been no real national standards for the water sector, which places additional burdens on utilities like MWSN.

Solutions

With their Pro membership to WaterISAC, MWSN has access to in-depth water security information not available anywhere else.

Armed with a wealth of information from the WaterISAC's security analysts, EPA, Department of Homeland Security and water agencies across the country, MWSN can follow industry best practices while creating a solid framework for securing the city's water supply.

WaterISAC provides in-depth water safety and security information not available anywhere else.

Palm Beach County Water Utilities

  • Combined Utility

  • Service Population

    500,000

  • Challenges
    • Maintain uninterrupted services
    • Understand common security challenges and solutions
  • Solution

    WaterISAC Pro

Organization Description

Palm Beach County Water Utilities (PBCWU) is Florida's third largest water and wastewater utility. They serve 500,000 customers across 1200 square miles.

Challenges

PBCWUD manages critical infrastructure for six water treatment plants permitting capacity 114 MGD and producing 70 MGD of water and three wastewater plants permitting 58 MGD and producing 20 MGD. To effectively manage this operation, the PBCWUD security personnel need regular access to current information from industry experts nationwide.

Solutions

With their Pro membership to WaterISAC, PBCWU takes advantage of threat alerts and security assessments from experts across the country. PBCWU's subscription connects them to security advisors from agencies like the Department of Homeland Security, helping PBCWU to understand the full scope of emergency preparedness issues.

WaterISAC connects PBCWU to a network of industry colleagues and experts.

They've worked directly with regional contacts made through WaterISAC to assess their vulnerabilities and develop processes and procedures that will lead to a heightened state of readiness.

Seattle Public Utilities

  • Combined Utility

  • Service Population

    1.3 Million

  • Challenges
    • Support timely exchange of security information between agencies
    • Ensure the receipt of security threat information
  • Solution

    WaterISAC Pro

Organization Description

Seattle Public Utilities (SPU) provides water, drainage waste water and solid waste management services to more than 1.3 million customers across Seattle and King County. SPU also supplies finished water to more than 15 other utilities throughout the area.

Challenges

The exchange of timely information across county, city and state agencies is sometimes a challenge. SPU often isn't considered a first responder, so they may not receive critical notices about impending or actual security threats.

Solutions

With their Pro membership to WaterISAC, SPU can learn about threats as they happen and find the best methods for handling them.

They also have access to a library of tools, like vulnerability assessments and blast models, so they can proactively improve security.

Learn about threats as they happen and find the best methods for handling them.