Cyber Resilience – The Importance of Proper Communication During an Incident
While cybersecurity teams tend to focus on the technical aspects of preventing and responding to incidents, an often overlooked, yet crucial feature of incident response is the importance of crisis communication. Effective communication during a cyber attack can help maintain customer trust, mitigate further damage to the brand, and ultimately lead to a smoother recovery process. Three key elements to building a foundation for successful crisis management include: creation of a crisis communication committee, developing a crisis communication plan, and conducting breach simulations.